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Clarins revamps beauty institute

Clarins revamps beauty institute - PUBLISHED July 08, 2014

French brand Clarins has revamped and rebranded its beauty institute in the Paris suburb of Neuilly. The institute, which opened

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Arden launches new concept for The Red Door

Arden launches new concept for The Red Door - PUBLISHED December 13, 2013

US-based beauty brand Elizabeth Arden opened a new spa and beauty boutique, The Red Door, in Union Square, New York in November

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Close-to-zero business increase for spas in 2012

Close-to-zero business increase for spas in 2012 - PUBLISHED September 12, 2013

Spa and wellness facilities reported a close-to-zero increase in business in 2012 over 2011, according to the International Wellness & Spa Tourism Mon…

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Analyzing Clarins' spa business strategy

Analyzing Clarins' spa business strategy - PUBLISHED October 25, 2012

An insight into French beauty group Clarins’ strategy for developing its spa business

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From Tokyo to Paris: Four spa case studies

From Tokyo to Paris: Four spa case studies - PUBLISHED October 25, 2012

A spotlight on four standout spas in Tokyo, New York, London and Paris

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The need for leaders in the spa industry

The need for leaders in the spa industry - PUBLISHED September 13, 2012

The spa industry continues to face challenges in recruiting and retaining qualified managers, but recent initiatives from the industry are putting a r…

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A look at luxury spas in South Korea

A look at luxury spas in South Korea - PUBLISHED September 13, 2012

BW Confidential spotlights two of South Korea’s premier luxury hotel spas

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Will spas become healthcare providers?

Will spas become healthcare providers? - PUBLISHED May 17, 2012

Spas have been a wellness destination for some time, but there is a growing impetus to create more links with the world of healthcare

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Spas highlight wellness

Spas highlight wellness - PUBLISHED May 17, 2012

A profile of four spas with a firm focus on wellness

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Spas should up their online marketing game

Spas should up their online marketing game - PUBLISHED March 22, 2012

The majority of spa-goers use the web to research spas, treatments and book appointments, so why do spas still lag behind in the digital space?

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Innovative Shanghai spas

Innovative Shanghai spas - PUBLISHED March 22, 2012

A round-up of some of the most innovative spa concepts in Shanghai

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The latest spa trends

The latest spa trends - PUBLISHED January 12, 2012

BW Confidential presents spa and wellness company SpaFinder’s annual list of top-10 spa trends for 2012

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Leading Spas of Canada's Donna Holtom on communication for spas

Leading Spas of Canada's Donna Holtom on communication for spas - PUBLISHED December 22, 2011

Leading Spas of Canada board member and director for international relations Donna Holtom talks about communication strategies for spas

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Hutchinson Consulting founder Lori Hutchinson on marketing spas

Hutchinson Consulting founder Lori Hutchinson on marketing spas - PUBLISHED December 08, 2011

US hospitality management company Hutchinson Consulting founder Lori Hutchinson talks about the dos and don'ts for marketing spas

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La Prairie's new Paris hotel spa

La Prairie's new Paris hotel spa - PUBLISHED November 24, 2011

Swiss brand La Prairie has teamed up with the Le Bristol hotel in Paris.

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 Ressourcea's Mireille Barreau on the barriers to growth for spas

Ressourcea's Mireille Barreau on the barriers to growth for spas - PUBLISHED November 24, 2011

French spa consulting company Ressourcea founder Mireille Barreau talks about what's holding spas back

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Xellum managing director László Puczkó on better marketing spas

Xellum managing director László Puczkó on better marketing spas - PUBLISHED November 10, 2011

Management consultancy Xellum managing director László Puczkó talks about how spas can communicate with consumers

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How to better market spas through the internet

How to better market spas through the internet - PUBLISHED October 13, 2011

Health and beauty online platform Wahanda ceo Lopo Champalimaud gives his views on spas and the web

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The challenges facing spa chains

The challenges facing spa chains - PUBLISHED September 29, 2011

An analysis of the challenges and opportunities facing spa chains and franchise operations

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Four luxury hotel spa case studies

Four luxury hotel spa case studies - PUBLISHED September 29, 2011

A spotlight on four newly opened luxury hotel spas

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Spa trends

Spa trends - PUBLISHED September 15, 2011

US-based spa and wellness company Spa Finder Inc president Susie Ellis on how the spa business is evolving

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How  spas are evolving

How spas are evolving - PUBLISHED September 01, 2011

International Dove Spa development director Fran Hayter talks about the future of spas

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How to improve spa marketing

How to improve spa marketing - PUBLISHED July 14, 2011

Spa operator The Organic Spa president Joerg Demuth talks about how spas could draw in more consumers

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Spas favor wellness over pampering

Spas favor wellness over pampering - PUBLISHED June 30, 2011

The spa industry has been trumpeting wellness over pampering for years, but recently, it seems to be moving beyond marketing

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Spas that go beyond pampering

Spas that go beyond pampering - PUBLISHED June 30, 2011

A spotlight on four unique spas

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How to better market spas

How to better market spas - PUBLISHED June 16, 2011

Spa design, consultancy and management company Blu Spas Inc principal Cary Collier on how spas can better communicate

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Clarins opens My Blend spa in Paris

Clarins opens My Blend spa in Paris - PUBLISHED June 16, 2011

Clarins combines wellbeing and luxury at its new Paris spa for My Blend

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Discounting in spas

Discounting in spas - PUBLISHED May 19, 2011

A discounting frenzy has taken
hold in the spa industry.
What does this mean for the
business’ long-term health?

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Spa case studies

Spa case studies - PUBLISHED May 19, 2011

An inside look at four specialist spas

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Interview with Global Spa & Wellness business advisor Camille Hobeb

Interview with Global Spa & Wellness business advisor Camille Hobeb - PUBLISHED May 05, 2011

Consultancy Global Spa & Wellness' Hoheb on what's next for spas

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Guerlain signs up new spa company

Guerlain signs up new spa company - PUBLISHED May 05, 2011

Guerlain has signed a licensing agreement with management company Trilogy Spa Ventures to

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Interview with Contento Marketing's Nancy Griffin

Interview with Contento Marketing's Nancy Griffin - PUBLISHED April 21, 2011

Contento Marketing Group principal Nancy Griffin on what's next for spas

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Interview with ISPA president Lynne McNees

Interview with ISPA president Lynne McNees - PUBLISHED April 07, 2011

US-based International Spa Association (ISPA) president Lynne McNees on wellness trends

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Strategies for boosting spa retail

Strategies for boosting spa retail - PUBLISHED March 24, 2011

What is holding spas’ retail business back and the strategies of a few players who are getting it right

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Spa trends for 2011

Spa trends for 2011 - PUBLISHED March 24, 2011

The spa trends for 2011, as defined by US-based Spa Finder

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Spas with a local touch

Spas with a local touch - PUBLISHED March 24, 2011

Four spas with a unique twist on the business

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InSPAration Management's  Dori Soukup

InSPAration Management's Dori Soukup - PUBLISHED March 10, 2011

How to do better spa marketing

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Natural Resources Spa Consulting president Kimberly Matheson-Shedrick

Natural Resources Spa Consulting president Kimberly Matheson-Shedrick - PUBLISHED February 24, 2011

How to better communicate to spa consumers

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Tip Touch founder & ceo Jean-Guy de Gabriac

Tip Touch founder & ceo Jean-Guy de Gabriac - PUBLISHED February 10, 2011

What's stopping growth in the spa industry?

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Mars Solutions founder Charles Compton

Mars Solutions founder Charles Compton - PUBLISHED January 27, 2011

How the industry can better communicate to consumers

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Wellness interview: sales & marketing vice president Stephanie Perrone Goldstein

Wellness interview: sales & marketing vice president Stephanie Perrone Goldstein - PUBLISHED January 13, 2011

Consumers are far more savvy and educated so they are more selective as to where they spend
their money.

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Wellness interview: Sofitel senior brand manager Aldina Duarte-Ramos

Wellness interview: Sofitel senior brand manager Aldina Duarte-Ramos - PUBLISHED December 23, 2010

Sofitel senior brand manager Aldina Duarte-Ramos on how the spa industry can better communicate to consumers

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Wellness interview: Hotel Grande Bretagne spa manager Anne Specque

Wellness interview: Hotel Grande Bretagne spa manager Anne Specque - PUBLISHED December 09, 2010

Anne Specque, spa manager at the Hotel Grande Bretagne, Athens, Greece on the development of the spa industry

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Wellness focus with Wynne Business senior consultant Lisa Starr

Wellness focus with Wynne Business senior consultant Lisa Starr - PUBLISHED November 25, 2010

Wynne Business senior consultant Lisa Starr talks to BW Confidential about the obstacles facing the spa business and how she sees the industry develop…

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China spa market analysis

China spa market analysis - PUBLISHED November 25, 2010

The Chinese spa market is in full expansion mode,
but many challenges remain

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Wellness focus with Spa Finder Europe chief executive Kevin Turnbull

Wellness focus with Spa Finder Europe chief executive Kevin Turnbull - PUBLISHED November 11, 2010

The industry is lagging behind the spa consumer when it comes to communication. There is too much focus on the 45-65
generation and ‘traditional’…

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An analysis of airport spas

An analysis of airport spas - PUBLISHED October 01, 2010

Wellness offers abound in airports today, but the format brings its own set of challenges

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Standout spas from around the globe

Standout spas from around the globe - PUBLISHED October 01, 2010

Four spa case studies

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Wellness focus with Spa Savvy consultant Sarah Noble

Wellness focus with Spa Savvy consultant Sarah Noble - PUBLISHED September 30, 2010

Spas can start by listening to the consumer, instead of just trying to sell products.
what the consumer wants.

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US spa figures 2009

US spa figures 2009 - PUBLISHED September 02, 2010

US-based spa association ISPA’s latest figures show that US spa sales in 2009 were down by more than 4% to $12.3bn, while the number of spa visits f…

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Panpuri builds on day spa network

Panpuri builds on day spa network - PUBLISHED September 01, 2010

Thailand-based spa company Pañpuri is developing its urban day spa concept beyond its home market

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The needs of today's spa consumer

The needs of today's spa consumer - PUBLISHED September 01, 2010

Research from Coyle Hospitality on the needs of today’s spa-goer—just what the industry may need to turn business around

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Four water-themed spas

Four water-themed spas - PUBLISHED September 01, 2010

A look at four standout spas from around the globe

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Spas & the internet

Spas & the internet - PUBLISHED July 22, 2010

A recent survey by Coyle Hospitality Research, New
Priorities of Today’s Spa Consumer, notes that 62% of US
respondents go online t

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Spas: the retail challenge

Spas: the retail challenge - PUBLISHED July 08, 2010

To boost retail sales, spa operators are being urged to think of the spa as a product, and not just a service destination. “Expecting all our retail…

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US luxury hotel spa snapshot

US luxury hotel spa snapshot - PUBLISHED June 24, 2010

Statistics from market research company STR show that in the first quarter of this year hotel spa operators may have discounted less compared with the…

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Dominique Pierson on spa industry issues

Dominique Pierson on spa industry issues - PUBLISHED June 10, 2010

We rarely see spas communicate directly to the consumer. The only communication we’re seeing in France are tour operator or travel magazines that fe…

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Benchmarking & spas

Benchmarking & spas - PUBLISHED May 27, 2010

Spa operators and industry analysts concur that spas need to share data in order to develop. At the recent Global Spa Summit in Istanbul, industry pla…

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The UAE spa market

The UAE spa market - PUBLISHED May 27, 2010

The United Arab Emirates (UAE) real estate crisis coupled with the global economic
downturn has not been kind to the spa business in the region.

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Spa visit: The Banyan Tree, Bintan

Spa visit: The Banyan Tree, Bintan - PUBLISHED May 27, 2010

The Banyan Tree spa executives say their aim is to “provide a sanctuary for the
senses with a high-touch, low-tech approach”.

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The importance of training in spas

The importance of training in spas - PUBLISHED May 13, 2010

A look at the valuable role that proper training plays in the spa business and the new opportunities available to the industry

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Wellness Haven: Four spa case studies

Wellness Haven: Four spa case studies - PUBLISHED May 13, 2010

A spotlight on four standout spas

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Email marketing in spas

Email marketing in spas - PUBLISHED April 29, 2010

Maintaining a core list of up-to-date addresses is the foundation for any effective email marketing program. A spa’s list should be made up of clien…

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Spa visit: U Spa Barrière, Majestic, Cannes

Spa visit: U Spa Barrière, Majestic, Cannes - PUBLISHED April 29, 2010

The Majestic Hotel in Cannes, France inaugurated its new spa, U Spa
Barrière, in partnership with French beauty brand Sisley last month.

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 A look at spa memberships

A look at spa memberships - PUBLISHED April 01, 2010

It’s a wonder that more spas don’t offer membership given the advantages they can
bring

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The hotel spa market

The hotel spa market - PUBLISHED April 01, 2010

Spas need to find their place
in hotels both financially and
as a guest service

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Spa visit: Nusta, Washington, US

Spa visit: Nusta, Washington, US - PUBLISHED April 01, 2010

Washington D.C. spa Nusta reopens with high environmental standards

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The spa industry post-recession

The spa industry post-recession - PUBLISHED April 01, 2010

An analysis of what the spa industry has to gain from the recession

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The industry viewpoint on spa industry challenges

The industry viewpoint on spa industry challenges - PUBLISHED April 01, 2010

Four spa professionals talk about the challenges facing the business

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Spa case studies: Spas with a point of difference

Spa case studies: Spas with a point of difference - PUBLISHED April 01, 2010

A spotlight on four standout spas

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Spa visit: Dr Hauschka's Paris Maison

Spa visit: Dr Hauschka's Paris Maison - PUBLISHED March 18, 2010

German skincare brand Dr Hauschka, which opened its first beauty center, the Maison Dr Hauschka, in Paris’ 11th arrondisement just over a year ago,

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Spas & consultants

Spas & consultants - PUBLISHED March 18, 2010

Has spa consulting become a free-for-all? The number of self-professed, and not necessarily experienced spa consultants has mushroomed

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Wellness focus: in-room spas

Wellness focus: in-room spas - PUBLISHED March 04, 2010

While most hotel spas make a portion of their treatment menu available to guests in the privacy of their room, taking the treatment out of spa can cut…

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Spa visit: Kanebo's new concept, Switzerland

Spa visit: Kanebo's new concept, Switzerland - PUBLISHED March 04, 2010

Japanese brand Kanebo’s new spa concept for the European market, the Sensai Select Spa, marks the beginning of an expansion strategy targeting luxur…

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Wellness focus: specialization in spas

Wellness focus: specialization in spas - PUBLISHED February 18, 2010

The spa industry is set to become more specialized as the market matures. “The trend in spas is similar to beauty retail: in the past you could find…

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Spa visit: Raison d'Etre, Stockholm

Spa visit: Raison d'Etre, Stockholm - PUBLISHED February 18, 2010

Inside Raison d’Etre’s first branded spa

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Wellness focus: spa menus

Wellness focus: spa menus - PUBLISHED February 04, 2010

A treatment menu should be consistent with the spa’s general concept. Swedish consultancy Raison d’Etre chairman and founding director Rosamond Fr…

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The spa gifting market

The spa gifting market - PUBLISHED January 21, 2010

One-third of all spa treatment revenue in Europe is generated from gift certificates, according to spa marketing company SpaFinder Europe. Spa associa…

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Spa visit: Six Senses Paris

Spa visit: Six Senses Paris - PUBLISHED January 21, 2010

Thailand-based spa operator Six Senses’ first location in Paris on the rue de Castiglione is a stone’s throw from the Tuileries gardens and next d…

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Retailing in spas

Retailing in spas - PUBLISHED December 03, 2009

Selling products may deliver high margins in spas, but retail sales are still estimated to account for only 10% of a spa’s revenues. Payot president…

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Building loyalty in spas

Building loyalty in spas - PUBLISHED November 19, 2009

Spa operators can no longer rely on a stream of firsttime visitors to grow or maintain sales. Loyal customers are becoming a priority, even for hotel …

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The pampering versus wellness debate in spas

The pampering versus wellness debate in spas - PUBLISHED November 05, 2009

While the first spas were rooted in health and wellness practices, more recently the pampering aspect of the business has taken hold resulting in what…

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Spa marketing: getting the word out

Spa marketing: getting the word out - PUBLISHED October 22, 2009

Three spa experts talk about how to better market
spas in a down economy

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A visual trip to the Be Relax spas

A visual trip to the Be Relax spas - PUBLISHED October 08, 2009

Be Relax, the airport spa specialist lands
in London and Munich

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How can hotel spas navigate the downturn?

How can hotel spas navigate the downturn? - PUBLISHED September 24, 2009

The hotel market is suffering and luxury hotels and their spa operations have seen steep declines since the credit crunch hit. According to Smith Trav…

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Building sustainability into spas

Building sustainability into spas - PUBLISHED September 10, 2009

Four leading wellness professionals talk about how to implement green practices for spas

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SPA DATA: US spa sales, visits, locations 2007/2008

SPA DATA: US spa sales, visits, locations 2007/2008 - PUBLISHED September 10, 2009

US spa sales, visits, locations 2007/2008

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A visual visit to the Sofitel St James spa, London

A visual visit to the Sofitel St James spa, London - PUBLISHED September 10, 2009

French luxury hotel chain Sofitel’s So SPA branded spa opened in an adjoining building to the St James hotel in London in July.

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Top spa trends for 2010

Top spa trends for 2010

Specialization: The jam-packed spa menu has run its course. Spas offering elaborate treatments from all corners of the globe no longer signal authenti…

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