Digital facts & figures at a glance

Gartner Some 30% of consumers in the US now own a voice-controlled device, and 51% of them use these devices to shop

A spotlight on digital’s facts and figures

• Artificial Intelligence is set to increase labor productivity by 40%
Source: Accenture

• Globally, 25% of client services will use chatbots by 2020, up from 2% in 2017

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